Return & Exchange Policy

Our goal at bs new life is to ensure you are absolutely thrilled with every addition to your wardrobe. We provide a simple return and exchange procedure if you receive garments that don't meet our premium quality standards. Kindly go over the following instructions to ensure a smooth experience.

Damaged or Defective Items:

We take utmost care to pack the items well so that it doesn’t get damaged in transit. Even otherwise if the product seems damaged an open video is a must for accepting.

Return & Exchange Conditions:

All garments must be returned unworn, unwashed, with all original tags attached, and in their original pristine condition.
In case a product is damaged, we require an open video.
Within 3 days of receiving the order, the return must be started.

Refund Policy:

On acceptance of Cancellation request, refund will be processed within 10 working days. The mode of refund would be through NEFT/ Payment Gateway.

Cancellation Policy :

We recognize that circumstances can change and that you might have to cancel your order. The following are the primary elements of our cancellation policy

Orders can be cancelled only within 24 hours from placement of orders.
Partial cancellation in terms of reducing the number of items is possible unless it violates with the minimum order quantity norms for that particular item.
Cancellation of an order is not possible for customized products.
If the order is shipped, cancellation would not be possible unless the item is damaged and not delivered on time.

Things to Consider

Before making a purchase, carefully check that the product descriptions, sizes, and colours match your expectations.
To avoid delivery problems, make sure your shipping address is correct.
If, upon delivery, you discover any damage to the package, please take note of it and notify our customer support team right away.
Please preserve the original packaging for exchanges and returns.